______________________________________________________________________________________________________ Sales ______________________________________________________________________________________________________

Account Manager - Utah
Job ID: Account Manager - Utah
posted 09-14-11

Overview
The Account Manager position is an individual contribution role that reports directly to the Regional Sales Manager.

Responsibilities Include:

• Create a high volume of prospecting activity to generate new business in your assigned territory.
• Manage the entire sales process from lead generation to contract execution. Know your target customer.
• Overcome competitive sales objections using a consultative sales approach.
• Collaborate with CityDeals’ team.
• Consult with clients in an effort to structure marketing strategies and campaigns that work for their business.
• Effectively manage a large book of business that generates recurring monthly revenue.
• Provide daily, weekly, monthly reports that track progress to plan.
• Manage all sales activities using the provided CRM tool.
• Achieve monthly and quarterly quotas.

Act as a committed team player.

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Customer Service Lead
Job ID: Customer Service Lead

Overview
The customer service lead is responsible for mentoring newer Customer Service Representatives. He/She will answer questions, conduct training and provide feedback to other CSRs. Each day, the customer service lead will analyze performance reporting and make recommendations on how to improve the team's performance. The lead will participate in process improvement initiatives. During high volume hours, the customer service lead will also directly assist the customer. The lead is also responsible for handling customer service escalations.

Full Time, M-F, 8:30 am – 5:30 pm (occasional weekend, holiday and evening work required)

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Customer Service Representative
Job ID: Customer Service Representative

Overview
The Customer Service Representative is responsible the customer experience via live, phone, email or chat communication. CSR will answer questions, offer assistance and provide timely and professional responses to customers. Each day, CSR will support and promote Company policies by adherence to established procedure while ensuring best possible services. CSR may interact with customers who are seeking problem resolution and/or complicated concerns relating to purchasing or returning merchandise.

Full Time, M-F, 32-40 hours/week 1 available shift: 8:30 am – 5:30 pm (occasional weekend, holiday and evening work required)

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Developer/Programmer
Job ID: Developer/Programmer

Overview
- 3+ Years of PHP/LAMP development experience 
in an object-oriented environment
- 2+ Years of MySQL experience
- Javascript (jQuery) experience
- MVC Framework (specifically Zend Framework) experience a strong plus
- Magento experience a strong plus
- Must be able to work effectively in a team environment and meet strong deadlines.

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Mobile Web Developer
Job ID: Mobile Web Developer

Overview
The Mobile Web Developers key responsibility will be to maintain and further develop our iPhone/Android app and the mobile websites. This person will also support the development team with website development projects.